The Plain English Version.

Setup fees are paid 100% upfront to secure your build slot. I allocate dedicated time to your project immediately on booking.

Monthly Caretaker fees are billed automatically from your go-live date. Month-to-month. No fixed term. Cancel anytime with 30 days notice.

I build your complete site before you commit to the subscription. You receive a private preview link. The finished site, not a mockup.

• Love it. Domain connects, site goes live, subscription starts.
• Don't love it. Full refund of your setup fee, minus:

• Stripe processing fees (~3%)
• Domain registration costs if already purchased

The refund is available before the site goes live. Once live and the subscription has started, the setup fee is non-refundable.

Same response window for every Caretaker tier. Tiers reflect how active your site is, not who gets answered first.

• First response. Within one business day.
• Standard updates. Shipped within two to three business days of your approval.
• Urgent fixes. Site down, payment flow broken, security issue. Same business day, regardless of tier.

Business hours: Monday to Friday, 9am to 5pm NZST, excluding New Zealand public holidays. Requests outside business hours are picked up the next business day.

Included in every Caretaker subscription. On or around your 12-month anniversary, I refresh your site's visual design. Layout, typography, hero section, colour updates. To keep it current.

The refresh is a design update to existing content. It does not include new pages, new integrations, or expanded scope. These are quoted separately.

Any work outside your included updates is available at $175/hr NZD + GST.

No surprises. No bill shock. You're always in control.

30 days written notice. Text or email is fine.

Your site stays live during the notice period. On cancellation I provide a full static export of your site files. Your domain remains yours, registered in your name from day one.

You can pause your subscription for up to three months. Your site stays live, hosting continues, and security stays tight. The annual refresh clock pauses until you resume.

After three months, we'll be in touch to work out what happens from there. No penalty. Resume whenever you're ready within the pause window.

You own your domain. Registered in your name, not mine.

You own your content. All text, images, and files you provide.

You own your design. Created for you, not licensed to you.

You own your customer data. I do not mine, sell, or share it.

I claim no intellectual property rights over anything on your site.

I aim for high uptime and reliable performance.

YourHQ is not liable for loss of business due to outages outside our control. Including hosting network issues, third-party platform outages, or force majeure events.

I work with what's actually there. If your existing photos or content aren't up to standard, I'll tell you honestly before we build. Not after.

I won't use low-quality material just to fill space. If we need to source alternatives, I'll flag it and we'll work it out before anything goes live.

These terms are governed by the laws of New Zealand. Any disputes will be resolved under New Zealand jurisdiction.